Return & Refund Policy
At Zillè, customer satisfaction and product quality are our top priorities. We carefully check and pack every perfume before dispatch so that you receive your order in the best condition.
Please Read Before Placing Your Order
Please read our return and refund policy carefully before placing your order. Due to the personal and hygiene nature of perfumes, returns are accepted only under specific conditions.
Return Eligibility
Due to the personal and hygiene nature of perfumes, we only accept returns in the following cases:
- You received a damaged product.
- You received the wrong product.
- You received a product with leakage or broken packaging.
- The product delivered is different from what you ordered.
To be eligible for return, the product must be unused, unopened, and in its original packaging.
Non-Returnable Items
We do not accept returns or exchanges in the following cases:
- The perfume has been opened or used.
- The seal or packaging is broken by the customer.
- The customer does not like the fragrance after opening.
- The product is damaged due to customer handling.
- Return request is made after the allowed time period.
- The product was purchased during a clearance sale or special non-returnable offer.
Perfume fragrance preference is personal, so opened or used products cannot be returned for scent-related reasons.
Return Request Time
If you receive a damaged, leaked, or wrong product, you must contact us within 24 hours of delivery.
Return requests made after 24 hours may not be accepted.
Proof Required
To process your return request, please provide:
- Order number
- Clear pictures of the product
- Picture of the packaging
- Unboxing video, if available
- Details of the issue
This helps us verify the problem quickly and provide a fair solution.
Refund Policy
Once your return request is approved and the product is received and inspected, we will process your refund.
Refunds may take 7 to 10 working days depending on the payment method and bank processing time.
Refund will only be issued if the product meets our return eligibility conditions.
Exchange Policy
If you received the wrong or damaged product, we may offer an exchange instead of a refund.
Exchange is subject to product availability.
If the same product is not available, we may offer another product of equal value or process a refund.
Shipping Charges
Shipping charges are non-refundable unless the issue is from our side, such as wrong product, damaged product, or leakage during delivery.
If the return is approved due to our mistake, we will guide you regarding the return shipping process.
Order Cancellation
Orders can be cancelled only before dispatch.
Once the order has been shipped, it cannot be cancelled. In that case, the return policy will apply.
Damaged or Wrong Product
If you receive a damaged, leaked, or wrong product, please contact us immediately within 24 hours of delivery.
Our team will review your case and provide the best possible solution.
10. Contact Us
For return, refund, or exchange requests, please contact our customer support team.
11. Important Note
By placing an order on our website, you agree to our Return & Refund Policy. Zillè reserves the right to approve or reject any return or refund request based on the condition of the product and the details provided by the customer.